App / Casino
bey999 collects only the account and transaction data needed to run your wallet, verify your identity and keep your session secure. This policy explains what we collect, why we keep it and what you can do about it — availability depends on your local law and eligible region.
When you open an account on bey999, we collect the details you enter during registration — your name, contact number, email address and the payment method you choose to link. If you connect a bKash or Upay wallet to fund your account, we record the transaction reference provided by that payment rail so we can match deposits and withdrawals to your account record. We do not store the full credentials of your bKash or Upay account on our servers; only the reference data the transaction generates is retained. We also collect session data: device type, browser version, IP address and the pages you visit inside the lobby. This helps us detect unusual login patterns and keep your account session stable across mobile and desktop. None of this session data is sold to advertisers. We share transaction references only with the payment processor handling your bKash or Upay transfer, and only to the extent needed to complete or dispute that transaction. All data handling is subject to the laws applicable in your jurisdiction and eligible region. If you are uncertain whether access is permitted where you are, check your local rules before proceeding.
This policy applies to every interaction you have with bey999 through our website and mobile browser session. Four distinct areas define what falls inside and outside its scope. Understanding the boundary helps you know which data questions to bring to us and which fall under a third-party provider.
Covers registration data, login credentials, identity verification records and account session history. All data you submit through the account creation or recovery flow is governed by this policy and retained only as long as your account remains active or as required by applicable rules.
Covers deposit and withdrawal references linked to bKash and Upay. We receive and store only the transaction reference, not your full wallet credentials. The payment processor operates under its own privacy terms; check bKash or Upay directly for their data practices.
Covers browse behaviour inside the lobby, including which game categories you open and how long your session runs. This data is used internally to improve category layout. It is not linked to your identity in any report shared outside bey999.
Falls outside this policy. Game content delivered by studios available in our lobby, external links and payment processor interfaces are each governed by their own terms. We are not responsible for the data practices of those services once your session moves to their environment.
Your account record belongs to you. At any point you can request a summary of the personal data we hold — this includes your registration details, linked payment references and any identity documents submitted during verification. To review your data, log in and check the account settings page; the profile section shows what contact and personal details we currently have on file. If something is wrong — a misspelled name, an old phone number or an outdated email — you can update most fields directly from the account settings screen. For fields that are locked after verification, raise a correction request through our published support route and we will action it within the timeframe set by applicable rules. If you want to close your account and have your data deleted, submit that request through the same support route. Deletion is subject to any retention obligations required by law in your eligible region. We will confirm receipt of your request and tell you the expected outcome before acting.
Log in, go to account settings and check the profile section. Your registered name, contact number and linked payment method references are displayed there. If a detail looks wrong, the next step is either editing it directly or raising a support request.
Most contact fields can be updated from the profile screen without contacting support. Fields locked post-verification — such as your legal name — require a correction request sent through our support channel, with a brief note explaining what needs to change.
If you are unsure why a particular piece of data was collected or how long it will be retained, send your question to the support route published on this site. We will respond with the specific policy basis for that data point rather than a generic reply.
Submit an account closure and data deletion request through support. We will confirm receipt, outline any retention obligations that apply in your region and complete the deletion once those obligations are met. You will receive written confirmation when the process is done.
If you have a question about this policy, a data correction request or a concern about how we handle your wallet information, use the routes published on bey999. We respond to policy-related queries through the same support paths used for account help — no separate department, no different queue.
Open the chat widget from any page on bey999. Use this route for account data questions, correction requests or to confirm what information we hold about your session. Keep your account number ready so we can locate your record immediately.
Send your privacy or data request to the support email address shown in the contact section of this site. Include your registered contact number and a clear description of your request. Email is the recommended route for formal data deletion or correction submissions.
The account help section inside your signed-in area covers common data and privacy questions with step-by-step instructions. Check there first for wallet-linkage privacy questions related to bKash or Upay before opening a support ticket.
We apply consistent data-handling standards across your account lifecycle — from the moment you register through every bKash or Upay transaction to the point you close your account. Here is how each area works in practice.
We use session cookies to keep your lobby state consistent as you move between game categories on mobile and desktop. Persistent cookies are used only for login recognition. You can clear cookies at any time from your browser settings; doing so will log you out of your current session.
Login sessions are protected through standard encryption in transit. If we detect a login attempt from an unfamiliar device or location, we may ask you to confirm your identity through the contact method registered on your account. We do not ask for your bKash or Upay PIN at any stage.
We keep your account data for as long as your account is active. After closure, we retain only the minimum required by applicable rules in your eligible region — typically transaction references needed for financial record obligations. You can ask us for the specific retention period that applies to your account.
If this policy changes materially, we will post a notice on the site and, where practical, send a message to your registered contact. The updated policy takes effect from the date shown at the top of this page. Continued use of your account after that date means you have seen the updated terms.
These are the specific questions about data, account records and privacy rights that come up most often. Each answer points to the exact step or route inside bey999 so you know where to go next.
We collect your name, phone number, email address and the payment method you link — such as a bKash or Upay reference. We also record device type and session data to keep your login stable. We do not collect more than what the account creation form requires.
No. We store only the transaction reference generated when you make a deposit or withdrawal. Your bKash or Upay PIN and full wallet login details are never transmitted to or held by bey999. The payment processor handles those credentials under its own privacy terms.
After you close your account, we retain only the data required by applicable rules in your eligible region — typically transaction records needed for financial obligations. The retention period depends on local law. Contact support to ask for the specific period that applies to your record.
Yes. Log in to your account, open the profile section in account settings and you will see your registered details, linked payment references and verification status. For a full data summary beyond what the settings screen shows, send a request through email support or live chat.
Most contact fields — phone number, email — can be edited directly from the account settings screen. If your name or identity details were locked after verification, raise a correction request through live chat or email support with a brief note describing what needs to change.
Use live chat or the support email address published on this site. Describe the specific concern and include your account number. We treat data mishandling reports with priority and will confirm receipt along with the steps we are taking to investigate and resolve the issue.